As a financial institution, you’re in the business of managing money. You also need to manage your business well in order to keep up with your competition. Take a look around. You’re not the only credit union in the pack. If you want to stay strong, you’ll need to find ways to give your customers the best and keep them coming through your door. Be sure to give yourself an advantage so that you can keep your head above water when other lenders and bankers are going down.
Pay Attention to Data Formats for Your Customers
When you are dealing with facts and figures, you’re going to need documentation for consumers. Credit union statements should be available in a host of formats, from electronic documents to hard copies. Lanvera.com can help you with document composition, printing services, mailing, and electronic delivery. Turn to a company that can streamline the process, saving you time and money.
Remember that Customer Appreciation is Key
You may be giving money away to your customers, but they are the backbone of your institution and you need to prove that they matter to you. Offer promotions, advantages for dealing with your credit union, and customer appreciation days. A little bit of food and free giveaways builds a positive relationship. You’ll have happy consumers that will return in the future, bringing their friends and family with them.
Keep an Eye on Presentation
First appearances matter, regardless of what type of business you run. Make sure that your premises are well kept on the outside and that your interior is attractive. Give it an overhaul to freshen the place up. Provide comfortable seating for your customers and accommodate your staff as well. Happy workers are going to be more productive workers. Change your color scheme, rearrange furnishing, and hold an Open House when you are ready to share your efforts with the community. Make your presence known at local functions by setting up a table to pass out brochures and discuss the advantages of joining your credit union.